General Terms and Conditions

CaniVital – Nina van der Schoot  |  Winkeler Straße 100b, 65366 Geisenheim  |  As of 25 September 2026

The following terms apply to agreed treatment and consultation appointments at CaniVital. This English translation is provided for convenience only; the German version is legally binding.

1. Health and hygiene

• The dog must be free of contagious diseases.
• The dog must be free of parasites (e.g. fleas, mites, worms).
• The dog must arrive clean and dry for the appointment.
• If the dog is ill, injured or infested with parasites, CaniVital must be informed in good time before the appointment. If this is not reported, the appointment may be cancelled and still charged in full.
• The dog should have relieved itself before the appointment.
• Defecating or urinating is not permitted inside the building or in the courtyard.
• If a dog nevertheless defecates or urinates inside the building or in the courtyard, a cleaning fee of €50.00 will be charged.
• Female dogs in heat may only enter the practice wearing suitable heat pants. These must be brought by the owner and worn for the entire time inside the building.

2. Feeding

• If the dog has known food intolerances or allergies, please bring your own suitable treats.
• The dog should not be fed for at least two hours before the appointment.

3. Cancellations / rescheduling

• Appointments must be cancelled by phone or WhatsApp.
• Appointments can be cancelled or rescheduled free of charge up to 48 hours before the agreed time.
• For cancellations or rescheduling between 48 and 24 hours before the agreed appointment, 50% of the agreed fee will be charged.
• For cancellations or rescheduling less than 24 hours before the agreed appointment, the full agreed fee (100%) will be charged.
• This also applies if the appointment is neither cancelled nor attended.

4. On-site procedure and conduct during the appointment

• Please arrive on time for your appointment.
• Please wait at every appointment with your dog at the gate. I will meet you there and accompany you and your dog into the practice.
• Please do not enter the building or practice on your own, but wait until I come to get you.
• A parking space rented by CaniVital and marked with a sign is available for clients. Please vacate it immediately after your appointment for the next patient.
• The dog must be kept on a lead on the way from the gate to the practice and back.
• The dog remains under its owner’s supervision throughout the entire treatment.
• The owner is liable for any damage caused by their dog.
• Aggressive or uncontrollable behavior by the dog may lead to the treatment being stopped.
• If a muzzle is required, the owner must bring a suitable, well-fitting muzzle.
• A calm environment must be ensured during treatment so that the work with the dog can be focused and as stress-free as possible.

5. Data protection

• Personal data is used exclusively for appointment management, client communication and invoicing and is not passed on to third parties without authorization.